Call Customer Service: 02380 517067


Fax No:                         02380 051074


Meet the team

Paul Sheldon, Director Sales and Operations       

Paul Sheldon

COO - Director Sales and Operations

Mail Paul Sheldon 

Phone: 02392 009071


Jason Coughlan

Operations &
Customer Success Manager

Mail Jason Coughlan

Phone: 02392 009073

Marcia Fitzjohn

E-commerce & 
Sales Development Manager

Mail Marcia Fitzjohn


Paul – With a strong operational background, he is always seeking ways to improve the business, and the service offered to our customers. This is reinforced by his open and honest approach to business. 

Jay - With an extensive knowledge of business operations, strong planning skills, combined with strategic and analytic thinking, he really is great at managing the customer journey. Putting the customer first every step of the way.

Marcia – Has great experience of managing a variety of online shopping platforms. Combining this with her operational retail experience, enables her to offer a great customer experience at all stages of the customer journey.

      Josephine Duff

Santana Pearce

E-commerce & Sales Executive

Mail Santana Victoria Pearce

Phone: 02392 009076


Catherine Winn

Customer Service Team Leader

Mail Catherine Winn

Phone: 02392 009073


Josephine Duff

Customer Service Advisor

Mail Josephine Duff

Phone: 02392 009073

Santana – Has now joined the sales team and is developing her skills within E-commerce & Sales. This has come naturally to her from many years experience in customer service. She has a great rapport with customers, and will go above and beyond to exceed the retailers expectations. 

  Catherine – A driven and dynamic leader, with 14+ years of knowledge and experience of providing expert customer service. She has a real flair for building and maintaining customer relationships.

Josie – An experienced Customer Service advisor, who builds great relationships with customers. Nothing is a problem for her, and she will always go that extra mile to help customers.

Anita Lund, Marketing Manager

Abbie Finch

Customer Service Advisor

Mail Abbie Finch

Phone: 02392 009072


Claire Weir

Customer Service Advisor

Mail Claire Weir

Phone: 02394 212094

Anita Lund

Marketing Manager

Mail Anita Lund

Phone: +45 42734002

Abbie – A young and enthusiastic Customer Service Advisor, who thrives on helping people to resolve queries in the best possible way with her warm confident approach. 

Claire – Is friendly, patient and extremely organised and will always put the customer first. Offering essential support to our customers managing and resolving their queries in an efficient manner.

Anita – Has a real passion for bringing our product and brand alive. She always ensures that our customers have the best marketing material, to help them successfully sell our product. 

    Rafal Smiechowski, Warehouse Manager

Khaled Saifuddin

Customer Service Advisor

Phone: 02392 009073

Jamie Roache

Operations Operative

Mail Jamie Roche

Phone: 02392 009073


Rafal Smiechowski

Warehouse Manager

Mail Rafal Smiechowski

Phone: 02392 009075

Khaled -  Experienced  in customer  service, he is an effective member of the team providing excellent service by resolving issues promptly  and adopting a customer focussed approach at all times.

Jamie – An experienced Warehouse Operative promoted within the Business to assist with Operations. A dedicated individual in getting all aspects of Operations right first time.


Rav – In control of our Warehouse operation since we opened FTG’s own Warehouse. His drive ensures that warehouse is a centre for Operational Excellence.

  David Robinson, Finance Manager Iain MacVinish

Charlie Ruttle

Finance Customer Advisor

Mail Charlie Ruttle

Phone: 02392 009070


David Robinson

CFO - Finance

Mail David Robinson

Phone: 07753 745079



Iain MacVinish

Agent Scotland & North England

Mail Iain MacVinish

Phone: 07402 438589 

Charlie – Has a flair for customers and finances. Her wealth of financial experience and rapport with customers is a great strength within the business, and in turn for our customers.

David – Has an excellent analytical approach to work, and is committed to ensuring our accounts are in good order. This is passed on to our customers, by ensuring their accounts with us are accurate.   Iain – Our Agent covering Scotland & North England. Iain has a wealth of furniture experience, and a great know-ledge of the local marketplace. A great people person, so get in touch if would like any advice or to arrange a visit.

Jens Ole Steens Sorensen, CEO

Claus Steen Sorensen, CEO

Jens Ole Steen Sorensen


Mail Jens Ole Steen Sorensen

Phone: +45 27834255

Claus Steen Sorensen


Mail Claus Steen Sorensen

Phone: +45 42734001  

Jens Ole – Is a production engineer, previous owners of one of the largest furniture manufacturers in Denmark. A passion for quality and QC inspection,  products have to be 100% right. Claus – A real cabinetmaker. Life experience and passion for furniture. constantly looking for ways to bring added value for customers and looking at ways to improve daily.