Call Customer Service: 02380 517067


Fax No:                         02380 051074


Terms and conditions


Terms of purchase and delivery

By visiting our website and placing an order, you accept our terms and conditions as listed below.


These terms and conditions regulate the relationship between yourself (the customer) and Furniture To Go (Hamble) Ltd. 


The following terms and conditions are valid for all transactions taking place at FTG. We treat any order you place as a purchase of our products, which means that our terms and conditions are valid. By placing an order you accept these terms and conditions. We recommend that you read them carefully and print a copy for future reference. Nothing in our terms and conditions is intended to affect a buyer’s statutory rights as a consumer.



Our products

All products are delivered flat pack with full instructions on assembly.



Product Information

All specifics, pictures and other product information such as assembled sizes and weights may be subject to change at any time. However our intention is to keep all information on our website as accurate and up to date as possible.



Delivery UK

Whilst product is manufactured in our partners factories we keep stock in UK warehouses, with an intention to deliver to customers within a few days, our website will always show stock availability. Our prices include delivery charge for most areas of the UK. For the following postcodes an extra charge applies (postcodes AB, DD, DG, EH, FK, G, IV, KA, KY, KW, ML, PA, PH, SA, TD, TR) Furniture To Go Ltd endeavors to keep to expected delivery times.

Please note we have a no returns policy once goods have been despatched, for change of mind.


Delivery Ireland

Build your order to achieve discounts of up to 20% off full list price. All UK pricing applies plus following delivery charges.


- Order Value under £2000 Delivery charge £50


- Order Value £2000 to £5000 Delivery charge £75


- Order Value over £5000 Delivery charge £100


Should we be unable to deliver within the set date, we will naturally inform the customer and decide on a new delivery date. Furniture To Go Ltd is never responsible for any losses, costs, damages or expenses that the customer or delivery company takes on as a direct or indirect consequence of us not being able to deliver on time, however we supply replacement faulty or missing parts free of charge.


The rights are passed on to the customer when the full price for a product has been paid. All risks are passed on to the customer at delivery.


Please note we have a no returns policy once goods have been despatched, for change of mind.



Prices and payment

All trade prices shown on our website are exclusive of VAT, which will be charged at the prevailing rate UK 20%.


For Ireland there will be non VAT, providing the Irish VAT registration number has been provided.


Payment of the price plus any applicable VAT and delivery charges must be made in full before any goods are dispatched.



Credit/debit card

Payment by credit/debit card, please choose from listed cards accepted by us, please fill out your information, you will then receive an invoice confirmation by email.



Bank transfer

If you wish to pay by bank transfer, please choose ”order/invoice by bank transfer” and confirm your purchase, complete bank details, on receipt of cleared funds you will receive an order confirmation and an invoice.


You will need the below information, which can also be found at the top of your invoice:


Barclays Bank details


£. Pound sterling account

Sort Code: 20-30-89

Account number: 33775259


€. Euro account

Sort Code: 20-30-89

Account number: 59447022


Any further details regarding payments, please contact our customer service at



Shortages or damage

Claims for non-delivery must be made within 7 working days from receipt of invoice. Claims for shortages and damage must also be made within 7 working days of receipt of goods. If carrier damage, goods should be refused, or if accepted details of damage made clear on delivery documentation.


We only approve returns in their original packaging. At the reimbursement, the cost for the return will be deducted.


If goods are damaged or lost by the carrier in transit or refused by customer this should be clearly seen on our carrier’s websites. Should this be the case we of course can raise a claim and despatch immediate replacements zero cost to customer.


Upon arrival you must examine your order for transportation damages. Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact within 4 days, remember to provide your order number and, if possible, photos showing the damage. We will immediately start working on your case and keep you informed. It is important you advise your customers to not accept items if there is damage to packaging unless of course they wish to accept and request spare parts if needed.


Should you also wish to order any spare parts please use Replacement parts to speed up the process.




Furniture To Go provides a full years warranty on all products. If there is something wrong with your item within 12 Months of purchase, please contact our customer service at Describe the damage and, if possible, supply with photos showing the damage. 


Your claim will then be promptly considered and replacement parts will be sent. The warranty does not apply to damages caused by normal wear, moisture damage, heat damage, misuse, or surface imperfections on real wood products. None of the above affects your statutory rights.




Should you wish to cancel or change your order prior to dispatch, please contact our customer service at



Personal data

We use your personal data to process your order. The law requires us to ask for your approval to use these data. All information will be treated confidentially. Your data will be used to analyze customer needs and, with your consent, we will send you offers, newsletters and other marketing. Your data will not at any point be transferred to a third party.



Force majeure

Furniture To Go has no obligation to pay damages if we fail to deliver, should delivery be made difficult or impossible due to unforeseen events that occur after an order is accepted. Examples of force majeure are: natural disasters, mobilization, war, lock-outs, riots, work-related conflicts, energy crises, damage to machinery, fire, epidemics, denial of import or export etc. as well as situations where transportation is made difficult or impossible. 

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