Home /
Customer Service /
Meet the team

Meet the team


Paul Sheldon COO - Director Sales and Operations Mail Paul Sheldon Phone: 02392 009071	Lu Wheeler Office Manager Mail Lu Wheeler Phone: 02392 009072	Marcia Fitzjohn Ecommerce & Sales Development Manager Mail Marcia Fitzjohn Phone: 02392 009073
Paul – With a strong operational background, he is always seeking ways to improve the business, and the service offered to our customers. This is reinforced by his open and honest approach to business.	Lou – A customer focused Office Manager, who has been with FTG from the beginning, so carries a wealth of experience for us. Bubbly and outgoing with a passion of getting things right for the customer.	Marcia – has great experience of managing a variety of online shopping platforms. Combining this with her operational retail experience, enables her to offer a great customer experience at all stages of the customer journey.


David Robinson CFO - Finance Mail David Robinson Phone: 07753 745079	Josephine Duff Customer Service Advisor Mail Josephine Duff Phone: 02392 009073	Santana Victoria Pearce Customer Service Advisor Mail Santana Victoria Pearce Phone: 02392 009073
David – Has an excellent analytical approach to work, and is committed to ensuring our accounts are in good order. This is passed on to our customers, by ensuring their accounts with us are accurate.	Josie – An experienced Customer Service advisor, who builds great relationships with customers. Nothing is a problem for her, and she will always go that extra mile to help customers.	Santana – A Customer Service advisor with a huge amount of experience. She has a great rapport with customers, and will do whatever she can to exceed expectations.


Jack Dolley Ecommerce and Business Systems Manager Mail Jack Dolley Phone: 02380 517067	Rafal Smiechowski Warehouse Manager Mail Rafal Smiechowski Phone: 02392 009075	Anita Lund Marketing Manager Mail Anita Lund Phone: +45 42734002
Jack – A passionate and people-focused digital professional, with a unique array of skills and expertise in the modern eCommerce world. He has great experience of both online and physical in-store furniture trading.	Rav – In control of our Warehouse operation since we opened FTG’s own Warehouse. His drive ensures that warehouse is a centre for Operational Excellence.	Anita – Has a real passion for bringing our product and brand alive. She always ensures that our customers have the best marketing material, to help them successfully sell our product.


Roger Cribb Agent Midt England Mail Roger Cribb Phone: 07515 571671	Iain MacVinish Agent Scotland & North England Mail Iain MacVinish Phone: 07402 438589	Jens Ole Steen Sorensen CEO Mail Jens Ole Steen Sorensen Phone: +45 27834255
Roger Cribb – Our Agent covering the Midlands. Roger is a down to earth people person, with a great hands on approach. He has great deal of product knowledge, which he passes onto his customers. Get in touch if you would like any advice or to arrange a visit.	Ian – Our Agent covering Scotland & North England. Iain has a wealth of furniture experience, and a great knowledge of the local marketplace. A great people person, so get in touch if would like any advice or to arrange a visit.	Jens Ole – Is a production engineer, previous owners of one of the largest furniture manufacturers in Denmark. A passion for quality and QC inspection, products have to be 100% right.


Claus Steens Sorensen CEO Mail Claus Steen Sorensen Phone: +45 42734001
Claus – A real cabinetmaker. Life experience and passion for furniture. constantly looking for ways to bring added value for customers and looking at ways to improve daily.