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Meet the team

Meet the team


Paul Sheldon COO - Director Sales and Operations Mail Paul Sheldon Phone: 02392 009071	Jason Coughlan Operations & Customer Success Manager Mail Jason Coughlan Phone: 02392 009073	Marcia Fitzjohn E-commerce & Sales Development Manager Mail Marcia Fitzjohn Phone: 02392 009075
Paul – With a strong operational background, he is always seeking ways to improve the business, and the service offered to our customers. This is reinforced by his open and honest approach to business.	Jay - With an extensive knowledge of business operations, strong planning skills, combined with strategic and analytic thinking, he really is great at managing the customer journey. Putting the customer first every step of the way.	Marcia – Has great experience of managing a variety of online shopping platforms. Combining this with her operational retail experience, enables her to offer a great customer experience at all stages of the customer journey.


Santana Pearce E-commerce & Sales Assistant Mail Santana Victoria Pearce Phone: 02392 009076	Catherine Winn Customer Service Team Leader Mail Catherine Winn Phone: 02392 009073	Josephine Duff Customer Service Advisor Mail Josephine Duff Phone: 02392 009073
Santana – Has now joined the sales team and is developing her skills within E-commerce & Sales. This has come naturally to her from many years experience in customer service. She has a great rapport with customers, and will go above and beyond to exceed the retailers expectations.	Catherine – A driven and dynamic leader, with 14+ years of knowledge and experience of providing expert customer service. She has a real flair for building and maintaining customer relationships.	Josie – An experienced Customer Service advisor, who builds great relationships with customers. Nothing is a problem for her, and she will always go that extra mile to help customers.


Edward Dixon Customer Service Advisor Mail Edward Alfred Dixon Phone: 02394 212094	Abbie Finch Customer Service Advisor Mail Abbie Finch	Colby Maguire Operation Assistant Mail Colby Maguire
Edward – A genuinely friendly customer service advisor, with the ability to identify customer needs and provide a great customer experience. He thrives in providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.	Abbie – A young and enthusiastic Customer Service Advisor, who thrives on helping people to resolve queries in the best possible way with her warm confident approach.	Colby – Has great communication skills, and values assisting customers in the best way. A smooth operation is really important to him.


Charlie Ruttle Finance Customer Advisor Mail Charlie Ruttle Phone: 02392 009070	David Robinson CFO - Finance Mail David Robinson Phone: 07753 745079	Rafal Smiechowski Warehouse Manager Mail Rafal Smiechowski Phone: 02392 009075
Charlie – Has a flair for customers and finances. Her wealth of financial experience and rapport with customers is a great strength within the business, and in turn for our customers.	David – Has an excellent analytical approach to work, and is committed to ensuring our accounts are in good order. This is passed on to our customers, by ensuring their accounts with us are accurate.	Rav – In control of our Warehouse operation since we opened FTG’s own Warehouse. His drive ensures that warehouse is a centre for Operational Excellence.


Anita Lund Marketing Manager Mail Anita Lund Phone: +45 42734002	Roger Cribb Agent Midt England Mail Roger Cribb Phone: 07515 571671	Iain MacVinish Agent Scotland & North England Mail Iain MacVinish Phone: 07402 438589
Anita – Has a real passion for bringing our product and brand alive. She always ensures that our customers have the best marketing material, to help them successfully sell our product.	Roger – Our Agent covering the Midlands. Roger is a down to earth people person, with a great hands on approach. He has great deal of product knowledge, which he passes onto his customers. Get in touch if you would like any advice or to arrange a visit.	Iain – Our Agent covering Scotland & North England. Iain has a wealth of furniture experience, and a great know-ledge of the local marketplace. A great people person, so get in touch if would like any advice or to arrange a visit.


Jens Ole Steen Sorensen CEO Mail Jens Ole Steen Sorensen Phone: +45 27834255	Claus Steens Sorensen CEO Mail Claus Steen Sorensen Phone: +45 42734001
Jens Ole – Is a production engineer, previous owners of one of the largest furniture manufacturers in Denmark. A passion for quality and QC inspection, products have to be 100% right	Claus – A real cabinetmaker. Life experience and passion for furniture. constantly looking for ways to bring added value for customers and looking at ways to improve daily.