Meet the team
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Paul Sheldon COO - Director Sales and Operations Phone: 02392 009071 |
Jason Coughlan Operations & Phone: 02392 009073 |
Marcia Fitzjohn Ecommerce & Phone: 02392 009073 |
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| Paul – With a strong operational background, he is always seeking ways to improve the business, and the service offered to our customers. This is reinforced by his open and honest approach to business. |
Jay - With an extensive knowledge of business operations, strong planning skills, combined with strategic and analytic thinking, he really is great at managing the customer journey. Putting the customer first every step of the way. |
Marcia – has great experience of managing a variety of online shopping platforms. Combining this with her operational retail experience, enables her to offer a great customer experience at all stages of the customer journey. |
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Lu Wheeler Customer Service Manager Phone: 02392 009072 |
Santana Victoria Pearce Customer Service Advisor Phone: 02392 009073 |
Josephine Duff Customer Service Advisor Phone: 02392 009073 |
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Lou – A customer focused Office Manager, who has been with FTG from the beginning, so carries a wealth of experience for us. Bubbly and outgoing with a assion of getting things right for the customer. |
Santana – A Customer Service advisor withunt of experience. She has a great rapport with customers, and will do whatever she can to exceed expectations. | Josie – An experienced Customer Service advisor, who builds great relationships with customers. Nothing is a problem for her, and she will always go that extra mile to help customers. | ||
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Edward Alfred Dixon Customer Service Advisor Phone: 02392 009073 |
Charlie Ruttle Finance Customer Advisor Phone: 02392 009073 |
David Robinson CFO - Finance Phone: 07753 745079 |
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| Edward – A genuinely friendly customer service advisor, with the ability to identify customer needs and provide a great customer experience. He thrives in providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction. | Charlie - Has a flair for customers and finances. Her wealth of financial experience and rapport with customers is a great strength within the business, and in turn for our customers. |
David – Has an excellent analytical approach to work, and is committed to ensuring our accounts are in good order. This is passed on to our customers, by ensuring their accounts with us are accurate. |
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Rafal Smiechowski Warehouse Manager Phone: 02392 009075 |
Anita Lund Marketing Manager Phone: +45 42734002 |
Roger Cribb Agent Midt England Phone: 07515 571671 |
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Rav – In control of our Warehouse operation since we opened FTG’s own Warehouse. His drive ensures that warehouse is a centre for Operational Excellence. |
Anita – Has a real passion for bringing our product and brand alive. She always ensures that our customers have the best marketing material, to help them successfully sell our product. | Roger – Our Agent covering the Midlands. Roger is a down to earth people person, with a great hands on approach. He has great deal of product knowledge, which he passes onto his customers. Get in touch if you would like any advice or to arrange a visit. |
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Iain MacVinish Agent Scotland & North England Phone: 07402 438589 |
Jens Ole Steen Sorensen CEO Phone: +45 27834255 |
Claus Steens Sorensen CEO Phone: +45 42734001 |
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| Ian – Our Agent covering Scotland & North England. Iain has a wealth of furniture experience, and a great know-ledge of the local marketplace. A great people person, so get in touch if would like any advice or to arrange a visit. |
Jens Ole – Is a production engineer, previous owners of one of the largest furniture manufacturers in Denmark. A passion for quality and QC inspection, products have to be 100% right. |
Claus – A real cabinetmaker. Life experience and passion for furniture. constantly looking for ways to bring added value for customers and looking at ways to improve daily. | ||
